As part Madison County’s established performance-based culture, Madison County Fiscal Court (MCFC), created a comprehensive interface for digital citizen engagement that has greatly enhanced employee operational performance and removed barriers to citizen communication. From this system and the data that it tracks we are able to dynamically create Key Performance Indicators or KPI for short which is a type of measurement for government performance based on national standards. This data allows Madison County to be transparent to it’s citizens and provided real time data into the performance of Departments.
The KPIs provide a tangible way for our citizens to review current performance and hold different departments accountable for their actions. Whether at the employee level where the processes are performed, the management level where processes are being monitored and managed, the executive level where needs are highlighted through data with informed course correction or our Madison County Citizens where performance of our Departments can be measured against National Standard. The Madison County TRACKS System has improved daily operations, gained efficiency, saved money, and improved citizen experience by providing transparency to real time data. This system is developed and maintained by Madison County Employees.