There are many reasons that you may feel the need to contact 911, and there are also many reasons not to contact 911. Importantly, if the situation you are in is not life-threatening then please do not dial 911.
Some examples of when NOT to call 9-1-1:
- To ask for a phone number.
- Just to see if “it works”.
- Obtain weather reports.
- Report utility problems (such as power outages, phone, and water repairs).
- Ask for directions or road names.
- General information about police reports, or jails.
- Report your keys locked in your vehicle, unless someone is locked inside.
- Request an ambulance for non-emergency routine transports.
REMEMBER, 911 is to be used for emergencies when you believe that the immediate response of the police, a fire truck, or an ambulance is needed.
For non-emergency law assistance, contact your local departments.
- Non-Emergency 911 Line — (859) 624-4776
- Madison County Sheriff — (859) 623-1511
- Madison County Fire — (859) 624-4775
- Madison County EMS — (859) 623-5121
- City of Richmond Police Department — (859) 623-1162
- City of Richmond Fire Department — (859) 623-1164
- City of Berea Police Department — (859) 986-8456
- City of Berea Fire Department — (859) 986-8232
- Madison County Emergency Management– (859) 624-4787
- Madison County Judge Executive — (859) 624-4700
