Madison County residents can now text 911 in an emergency. The Texty system is designed to provide a safer, more accessible way to request help when calling isn’t possible. Whether you’re unable to speak, are hearing or speech impaired, or are in a dangerous situation where speaking aloud could escalate the risk, Text to 911 is here to help.
When to Use Text-to-911
Call if you can, text if you can’t. Text-to-911 should only be used in situations where you cannot safely make a voice call. Examples include:
Domestic violence or home invasion
A medical emergency that prevents speaking
Active shooter or dangerous situation
If you’re deaf, hard of hearing, or speech-impaired
How to Text 911
Open your phone’s built-in text messaging app (do not use third-party apps).
In the “To” field, type 911.
In the message body, include:
Your exact location (address, city)
A brief description of the emergency
Example: “Car accident, 456 Elm St, Richmond.”
Press Send.
A dispatcher will reply, typically within 20 seconds to one minute.
Stay engaged and follow their instructions until help arrives.
Do not use abbreviations, emojis, photos, videos, or attachments.
