Emergency Communications Center

Our state of the art 911 Consolidated Dispatch Center provides support and assistance to all public safety agencies operating within Madison County Kentucky. The Consolidated Center is administratively a Department of the Madison County Fiscal Court. The Public Safety Advisory Board comprised of members appointed by the Madison County Fiscal Court, the City of Richmond, and the City of Berea provide critical support to the Mission of Madison County 911.

The center is currently funded with contributions from the Madison County Fiscal Court, the City of Richmond, the City of Berea, a land fee of $3.50 per telephone line, and funds from the State of Kentucky 911 Services Board. In 2025 the funding model will be shifting the 911 Land Use Fee Model where the $3.50 per telephone line fee will be eliminated and replaced with the new E911 Fee. The Center also works with EMA/CSEPP personnel, in the event of a Haz-Mat incident, or a community emergency. Madison County 911 employs 22 full-time 911 dispatchers, 2 part-time dispatchers, an E-911 Director, and an E-911 Assistant Director. Dispatchers must complete all required training at the Department of Criminal Justice, as well as remain CPR certified.

Dispatchers are on duty twenty-four hours a day, seven days a week. In any emergency situation, seconds can mean the difference between life and death. Our consolidated Emergency Communications Center is one of Kentucky’s premiere dispatch centers and provides the citizens of Madison County with the quickest possible response to any kind of emergency. Requests for emergency services in Madison County which include law enforcement, fire suppression, and emergency medical services, are received at one central location. Those requests are then prioritized, and the appropriate agency is dispatched.

Business Hours:
Monday – Friday
8:00AM – 4:30PM

Telephone:
(859) 624-4776
Emergency:
911

Location Information:
560 S Keeneland Dr.
Richmond, KY 40475

Public Safety Director