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Madison Team wins National Achievement Award


Madison County Government and their ‘Tracks: digital revolution and paperless government platform’ has been recognized with an Achievement Award from the National Association of Counties (NACo). The annual awards honor innovative, effective county government programs that strengthen services for residents.

Madison County was the only Kentucky county selected for an achievement award this year and was recognized among counties like Miami-Dade County, Los Angeles County, San Diego County, and Palm Beach County for achievement in Information Technology.

NACo President Denise Winfrey boasted that this year’s winners “represent some of the most innovative and collaborative efforts we have seen in over 50 years of presenting these awards.”

As part of its established performance-based culture, Madison County Government created a digital platform that has greatly enhanced employee operational performance and removed barriers to citizen communication. “Tracks” reflects Madison County’s commitment to continuous process improvement.

The technology improves daily processes, reduces reliance on paper systems, and makes identifying areas for improvement easier by collecting, organizing, and displaying data to make data-driven decisions and meet targets.

Operational improvement is delivered through the digitization of documentation processes, centralization of documents, multiple-participant automated workflows, and the creation of an operational oversight system.

According to officials, the system was developed internally by employees to make their jobs more efficient for both themselves and citizens.

Tracks has improved daily operations, gained efficiency, saved money, and improved citizen experience at all levels, from the employee level where the processes are performed, the management level where processes are being monitored and managed, to the executive level where needs are highlighted through data and informed course correction can be made.

Operational systems have been developed to include Animal Tracks, Business Tracks, Election Tracks, HR Tracks, Mow Tracks, Road Tracks, Snow Tracks, Tax Tracks, and several other portals.

Because this digital platform was developed internally by the County employees, the County has offered the platform to both of our city partners at the City of Berea and the City of Richmond so they could take advantage of this digital platform and utilize the systems developed by Madison County at no cost as a good partner if they’d like to take advantage of the award-winning system.

“I couldn’t be more proud of our team for being recognized on a National stage for their outstanding work. I see it every day and the impact our IT department has had on the efficiency and cost-savings of our county government. They are second to none and are now being recognized Nationally for their innovation and improvements in county operations. I say all the time that I wish the community and citizens really knew what the people who work for County government do every day to enhance the quality of life here and how hard they all work. This is a great example of our innovation, use of technology, and how our team is making Madison County better every day for every citizen,” said Madison County Judge/Executive Reagan Taylor.



  1. jake March 20, 2024 at 1:24 am

    It’s clear that a lot of thought and effort has gone into designing a platform that serves the public efficiently and effectively. Kudos to the team behind it for making government services so accessible and straightforward to navigate. This is a shining example of how digital government platforms should operate.Follow me on Insta – Sacramento Interior Designer

  2. Robert B Tait May 18, 2024 at 6:52 am

    As someone who was not informed that they had not paid their property taxes till after being penalized $1,000.00+ I think this new system needs revision. It may be bringing in more money but hasn’t made improvements to notifying taxpayers of their amount due. To be penalized 62% of the original amount for not paying before a notification was sent is a failure in my limited programming experience.

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